Office Operations Assistant

Tullahoma, TN

Full Time

Mid Level

Tullahoma Office Operations Assistant

Roscoe Brown Inc. has been in business in Middle Tennessee since 1940. For over 80 years we have been dedicated to our neighbors, community, and friends. We are passionate people that empower employee success. We are hiring an Office Operations Assistant in Tullahoma, TN.

The ideal Roscoe Brown Office Operations Assistant:

Strong communicator through verbal and written communication
Dedicated to providing 5 Star customer service
Maintains company core values in each work environment – positivity, respect, integrity, and commitment
Self-motivated, team player that is always willing to learn, teach and motivate.
Goal driven with the ability to work in a fast-paced environment.
Positive, team player that works hard to ensure customer satisfaction.
Adaptable, organized, and driven

Roscoe Brown Office Operations Assistant Benefits

Health Insurance, 401K, & PTO
40 hours a week guaranteed
Endless opportunities for learning & leadership growth

Requirements & skills required for the Roscoe Brown Tullahoma Office Operations Assistant – (included, but not limited to):

Convert incoming customer service calls into booked service appointments.
Excellent customer service skills with Roscoe Brown staff and customers.
Attention to detail with customers and office staff.
Dispatch work orders to the right technician.
Work closely with the service manager to ensure dispatching processes are refined.
Relay accurate information to technicians to ensure a proficient and quality customer experience.
Professional behavior that establishes customer rapport, encouraging repeat business.
Respond to customer requests, resolve issues, and promote the brand.
Collect and confirm customer information when setting up service and billing accounts.
Create jobs, work orders, and assign products to track serial numbers on equipment installations and other jobs.
Create the invoice (billing) for jobs once complete to include model and serial number and applicable warranty of the equipment. Ensure invoices are mailed to the correct billing address.
Record job costs based on material worksheets provided by the installers and record applicable reserves and supplies expense.
Coordinate the submittal of financing documents with TVA, Wells Fargo Greensky and Good Leap, and follow up to ensure payment is received.
Order parts and stay in contact with customers about their parts order.
Call customers and schedule parts to be installed.
File all parts warranties.
Conduct Over-The-Counter Sales for parts and filters. Pull applicable parts and filters from stock, determine the retail price, and complete the sale.
Ensure maintenance customers are called and taken care of daily.

If you are interested in this position apply online TODAY at Roscoebrown.com.

All candidates are required to undergo a pre-employment background check and drug screening.

Our office is located at 410 S Roosevelt Street Tullahoma, TN.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Desired salary*

Earliest start date?*

Have you ever been convicted of a felony?*

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:*

References: Please enter names and contact information:

Marital Status*

Emergency Contact - Please list the first name and last name along with the cell phone number of your emergency contact EX. Roscoe Brown 615-123-4567*

What is your preferred office location?*

How did you hear about this job opening?*

Do you have any relatives or friends who work for Roscoe Brown, please list their name below? If so, which location do they work for?

Have you completed any special courses, seminars and/or training directly related to the position for which you are applying? If yes, please describe below:

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Office Operations Assistant

Apply for this position